1. Introduction

Calspak GmbH ("Calspak", "we", "us", or "our"), headquartered in Switzerland, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.calspak.com and engage with our ultra-low-carbon cement technology services.

As a B2B technology provider in the construction materials industry, we process business contact information and technical data in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

3. How We Use Your Information

We use the collected information for the following purposes:

• •Service Delivery: To respond to inquiries, provide technical support, and deliver custom cement formulations
• •Business Communications: To send product updates, technical documentation, and industry news relevant to sustainable construction
• •Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• •Legal Compliance: To comply with legal obligations and protect our legal rights

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• •Legitimate Interests: Processing business contact information for B2B marketing and service delivery
• •Contract Performance: When necessary to fulfill service agreements
• •Consent: Where you have explicitly agreed to specific processing activities
• •Legal Obligations: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• •Service Providers: Trusted third-party vendors who assist with website hosting, email communications, and analytics (bound by confidentiality agreements)
• •Research Partners: ETH Zurich and other academic institutions for collaborative research (anonymized data only)
• •Legal Authorities: When required by law or to protect our legal rights

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use and your choices, please see our Cookies Policy.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business contact information is typically retained for 3 years after last contact, unless you request earlier deletion.

8. Your Rights

Under Swiss and EU data protection laws, you have the right to:

• •Access: Request a copy of your personal data
• •Correction: Request correction of inaccurate information
• •Deletion: Request deletion of your data (subject to legal obligations)
• •Object: Object to processing based on legitimate interests
• •Data Portability: Receive your data in a structured, machine-readable format
• •Withdraw Consent: Withdraw consent at any time (without affecting prior processing)

To exercise these rights, please contact us at support@calspak.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

As a Switzerland-based company, your data is primarily processed in Switzerland. If we transfer data to countries outside Switzerland or the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Children's Privacy

Our services are designed for business professionals and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority if you believe your rights have been violated.